No Show & Cancellation Policy: If you are unable to keep your scheduled appointment, it is the policy of Sumner Veterinary Hospital that you must cancel and/or reschedule your appointment at least 24 hours PRIOR to your scheduled appointment time.

Sumner Veterinary Hospital policy states that any client who fails to be present for their scheduled appointment without the required notice will be charged the exam fee for their missed appointments.

The term “No-Show” refers to an appointment missed by a client.

The term “Cancellation” describes an appointment canceled by a client with less than 24-hour notice.

Reminder calls for appointments are a courtesy only. Clients are responsible for remembering their scheduled appointments. For more information, please call our front desk staff at (253) 863-2258.